Booking Conditions

Booking Terms & Conditions

Our office is open from 9 AM – 5 PM, Monday to Sunday.

• Check-in: 1 PM – 5 PM (Late arrivals must notify staff in advance).
• Check-out: 10 AM.
• Late check-outs (subject to availability and manager’s discretion):
  • $20 surcharge until 3 PM.
  • After 3 PM, a full additional night’s charge applies.

• Check-in: 2 PM – 5 PM (Early or late check-ins must be pre-arranged).
• Check-out: 10 AM.
• Late check-out (if approved by management):
  • $20 per hour surcharge after 10 AM.
  • The surcharge must be paid in advance.

• Creek Frontage Sites: 2-night minimum stay at all times.
• Long Weekends (Australia Day, Labour Day, Anzac Weekend, King's Birthday): 3-night minimum stay.
• Easter & Melbourne Cup Weekend: 4-night minimum stay.
• Christmas & New Year Period: 5-night minimum stay.

• A one-night charge is required as a deposit at the time of booking.
• Full payment is required 48 hours before your stay.
• Bookings are not confirmed until the deposit is received. Failure to pay by the due date may result in automatic cancellation.

• Cancellations made within 4 weeks of arrival: The one-night deposit is non-refundable.
• Cancellations within 48 hours of arrival or during stay: No refunds will be provided.
• Cancellations for Christmas, New Year, Public Holidays, and Long Weekends: Less than 2-week notice: Full booking amount is non-refundable.
• Cancellations made more than 4 weeks before arrival: A refund will be given, minus a $20 administrative fee.
• Reduction of nights or guests after booking: Treated as a partial cancellation, and the refund policy applies.
• No refunds for early departures or change of mind once checked in.
• No refunds due to weather-related cancellations.
• Errors made by guests in bookings: If a refund is approved, the $20 administrative charge applies.
• Credits instead of refunds: Are only given at the owner’s discretion. Staff are not permitted to approve credits.

• Booking modifications (e.g., change of dates or upgrade accommodation) must be requested at least 7 days before arrival.
• Changes within 7 days of arrival are subject to availability and may incur fees.

• If you fail to check in on your scheduled arrival date without prior notice, your booking will be forfeited with no refund or credit issued.

• Guests are responsible for any damage to the property or facilities during their stay and will be charged accordingly.
• A cleaning fee may apply if accommodation is left in an unsatisfactory condition beyond standard cleaning requirements.

• Pets are only allowed in designated pet-friendly areas and cabins.
• Pets must be kept on a leash and not left unattended.
• Additional cleaning fees may apply for pet stays.

• Management reserves the right to evict guests who engage in unruly behavior, fail to follow park rules, or disturb other guests.
• No refunds will be issued in such cases.

• In cases where a stay must be cancelled due to unforeseen circumstances beyond our control (e.g., government restrictions, natural disasters), refunds or credits will be considered on a case-by-case basis.

• If you arrive late or leave early for any reason, no refund or credit will be issued for unused nights.

• Bookings made via third-party websites (e.g., Booking.com, Expedia, etc.) are subject to their own cancellation policies.
• If you booked through a third party, you must contact them directly for cancellations or refunds.

We highly encourage all guests to take out travel insurance to cover unexpected cancellations, travel disruptions, or emergencies.