Euroa Caravan Park

At Euroa Caravan Park we recognise the importance of your data and your privacy rights, and are committed to protecting your privacy and handling your personal information in an open and transparent way.
This Privacy Policy sets out how we collect, handle, store and protect personal information across our business. It applies to Euroa (42 607 286 573), Bridgewater (93 147 837 371) & Wedderburn (93 147 837 371) Caravan Parks and the entities we own or control as well as the agents and contractors engaged by our Caravan Parks to provide goods and services. The policy covers personal information provided to use when;
We provide services to our customers
People use our websites or otherwise provide information to us; and
We perform any other activities that form part of the operation of our business
When handling personal information, we will comply with:
The Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Aust Privacy Act); and
The New Zealand Privacy Act 2020 as amended from time to time (NZ Privacy Act); and
Where applicable, we will also comply with data protection laws of other jurisdictions, such as the European General Data Protection Regulation. We take our obligations under the Aust Privacy Act, including the APPs, the NZ Privacy Act and other applicable data protection laws seriously.
What personal
information do
we collect?
Personal information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include names, gender, addresses, email addresses, phone, billing information, car registration details, social media details and account details.
We may collect personal information in the following ways:
Directly from our customers to enable us to deliver services to them;
When performing other activities that form part of the operation of our business, but which do not directly form part of providing services to our customers;
From users interacting with our social media channels and websites, including by use of cookies, web beacons and other web-based technologies. More information on this is included in item 6 below (Website Analytics); and
From suppliers, contractors and third-party service providers that we engage to help us operate our business.
What sensitive
information do
we collect?
Sensitive information is defined in the Aust Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not collect sensitive information.
Website analytics.
To improve your experience on our websites, we use “cookies”. Cookies are an industry standard, and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, if you do this, you may not be able to use the full functionality of our website.
Our website may contain links to other websites. We are not responsible for the privacy practices of such other sites. When you go to other websites, you should read their privacy policy.
Our website uses the analytics tools such as Google Analytics. These services transmit website traffic data to Google that may be located outside of Australia. These services do not identify individual users or associate your IP address with any other data held by Google.
By using our website, you consent to the processing of data about you by analytics tool providers in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt-out of Google Analytics if you disable or refuse the cookie or use the opt-out service provided by Google.
How we use
personal information.
We use the personal information that we collect as permitted by this Privacy Policy for the following reasons:
To provide services to our customers;
In undertaking marketing and research with our customers and other people;
In understanding website traffic and usage;
To seek feedback on our services;
To manage, improve and tailor the user experience on our websites;
To facilitate our internal and external business processes, including financial operations and reporting;
To notify you about important changes or developments to our services; and
For such secondary purposes that are closely related to the purposes above in circumstances where you would reasonably expect such use or disclosure.
We do not use personal information for any other purposes unless it is necessary to comply with a legal right or duty.
When will we
disclose your personal
information?
We will only disclose your personal information as set out below. Importantly, we will never disclose or sell your personal information to third parties for advertising purposes or for any other purpose without your authorisation.
We may disclose personal information to:
Other entities that we own or control;
Third parties where you consent to the use or disclosure; and
Third parties that we engage to assist us in providing services to our customers or in the operation of our business (for example, our subcontractors, advisors and suppliers).
We may also be required to disclose personal information when required by law.
We may share non-personal, de-identified and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional purposes.
Security of
personal
information.
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
We hold personal information in hard copy and electronic formats. We use a range of physical, operational and technological security measures to protect this information.
Transfer of personal
information outside
Australia and
New Zealand.
We may store personal information within services provided by offshore cloud service providers.
Some of the recipients of your personal information referenced above may be based in countries or regions outside of Australia and New Zealand. Accordingly, any personal information that is collected may be transferred to countries or regions with privacy laws that are different from the privacy laws that apply to this Policy. We will ensure that any such transfer of personal information will only be undertaken in compliance with our legal obligations.
Please note that there are various online applications or services that allow you to share content with other users that may be linked to our websites or directed to you by means. Importantly, any personal information that you contribute to these services and applications can be read, collected and used by other users. We have little or no control over these other users and, therefore, we cannot guarantee that any information that you contribute will be handled in accordance with this Policy.
Access to,
or correction of
your personal
information.
You may access your personal information or seek to have that information corrected if you believe that it is incorrect at any time.
If you wish to make any changes to your personal information, you may contact us by emailing the Privacy Officer at bookings@euroacaravanpark.com.au
To protect your personal information, we may require identification from you before releasing the requested information.
How long
do we store
information for?
We will not keep your personal information for longer than is required for the purposes for which the information may lawfully be used.
We will determine this time period at our discretion.
How to lodge a complaint
if you think your
information has been
mishandled.
If you have any questions or concerns regarding your privacy, or if you would like to make a complaint, please contact the Privacy Officer at:
Privacy Officer
73-103 Kirkland Avenue Euroa Vic 3666
bookings@euroacaravanpark.com.au
We take all the privacy complaints we receive seriously.
We will acknowledge the receipt of a complaint and will work with you to resolve it. If you would like more information about our process for handling complaints, please contact the Privacy Officer above.
Breach notification.
If there is a breach of privacy involving your personal information, we will comply with any legal obligations in the Aust Privacy Act and/or the NZ Privacy Act.
For further information about privacy and the protection of privacy, visit:
If you are in Australia – the Office of Australian Information Commissioner’s website at www.oaic.gov.au; and
If you are in New Zealand – the Office of the Privacy Commissioner’s website at www.privacy.org.nz.
Policy updates.
This Policy may change from time to time and is available on our website. Therefore, we encourage you to periodically review this Policy to be informed about how we are protecting your information.
This Policy was last updated on September 2024.

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